FAQ

Creating an account at PokiesCity Casino is quick and straightforward. Simply visit our homepage and click on the 'Sign Up' or 'Register' button located in the top right corner. You'll need to provide some basic information including your name, email address, date of birth, and country of residence. You'll also need to create a username and a secure password for your account. Make sure all the information you provide is accurate, as you'll need to verify your identity later when making withdrawals. After completing the registration form, you'll receive a confirmation email with a link to activate your account. Click on this link, and you're ready to make your first deposit and claim your welcome bonus of 100% up to $200 plus 100 free spins.

PokiesCity Casino offers a wide range of secure payment options to accommodate players from different regions. You can deposit using credit cards like Visa and MasterCard, e-wallets including Neteller and Skrill, prepaid cards such as PaySafeCard, and bank transfer options like Trustly and Sofort. We also accept EcoCard, Entropay, Maestro, and eps. For most payment methods, the minimum deposit is $10, and transactions are processed instantly, allowing you to start playing right away. When it comes to withdrawals, we process requests within 24-48 hours, though the actual time it takes for funds to reach your account depends on your chosen payment method. E-wallets are typically the fastest option, with funds arriving within 24 hours of approval, while bank transfers may take 3-5 business days.

PokiesCity Casino offers a generous welcome package of 100% up to £/€/$200 plus 100 free spins for new players. To claim this bonus, you need to make a minimum deposit of $10 after creating your account. The bonus will be automatically credited to your account once your deposit is processed. The free spins are distributed over five days (20 spins per day) and can be used on popular games like Starburst, Book of Dead, and Aloha! Both the bonus funds and any winnings from free spins come with a 35x wagering requirement that must be completed before you can withdraw. Remember that different games contribute differently toward meeting these requirements, with slots typically contributing 100%. The welcome bonus is not available to players from the United Kingdom, and you should always check the full terms and conditions before claiming any promotion to ensure you understand all requirements.

PokiesCity Casino occasionally offers no deposit bonus codes as part of special promotions. These codes typically provide free spins or a small amount of bonus cash that you can use without having to make a deposit first. To find current no deposit bonus codes, you should regularly check our 'Promotions' page, subscribe to our newsletter, or follow our social media accounts where we announce these special offers. When you do receive a no deposit bonus code, you can redeem it by logging into your account, navigating to the 'Bonuses' or 'My Account' section, and entering the code in the designated field. Keep in mind that no deposit bonuses usually come with specific terms, including higher wagering requirements (typically around 50x) and maximum withdrawal limits. Always read the full terms and conditions of any bonus offer to understand exactly what's required before you can cash out any winnings.

Yes, PokiesCity Casino operates under a valid gambling license, ensuring that we adhere to strict regulatory standards for fair play, responsible gambling, and player protection. Our platform employs industry-standard SSL encryption technology to safeguard all personal and financial information shared on our site. This means your data remains private and secure during transmission and storage. We're committed to fair gaming, and all our games are powered by reputable software providers like NetEnt, Microgaming, Pragmatic Play, and ELK Studios, whose random number generators are regularly tested and certified by independent auditing organizations. Additionally, we implement responsible gambling tools including deposit limits, self-exclusion options, and reality checks to help players maintain control over their gaming activities. Our privacy policy is transparent about how we collect and use your information, and we never share your details with unauthorized third parties.

PokiesCity Casino offers multiple channels to reach our customer support team whenever you need assistance. The most direct method is through our email support at support@PokiesCity.com, where our team typically responds within 24 hours. For more urgent matters, we recommend using our live chat feature, which is available directly on our website and provides immediate assistance from our friendly support agents. Our support team is knowledgeable about all aspects of our casino operations, from account issues and bonus terms to payment processing and game rules. They can assist you in English and several other languages to ensure clear communication. Before contacting support, you might want to check this FAQ section as many common questions are already answered here, potentially saving you time. We're committed to providing exceptional customer service, so don't hesitate to reach out with any questions or concerns about your PokiesCity Casino experience.