Support

At PokiesCity Casino, we understand that sometimes you might need assistance while enjoying your favorite casino games. That's why our dedicated support team is always ready to help with any questions or concerns you might have about your account, gameplay, or transactions.

Contact Options

Our friendly customer support team is available to assist you 24/7 through multiple channels:

Email Support: For detailed inquiries, you can reach our team at support@PokiesCity.com. We typically respond to all email requests within 24 hours, though we strive to get back to you much sooner.

Live Chat: Need immediate assistance? Our live chat feature connects you directly with a support representative in seconds. This option is perfect for quick questions about your welcome bonus or account verification.

Frequently Asked Questions

Before reaching out, you might find the answer you're looking for in our comprehensive FAQ section. We've compiled answers to the most common questions about:

Account registration and verification
Deposit and withdrawal methods
Bonus terms and wagering requirements
Game rules and technical issues
Responsible gambling tools

Banking Support

Have questions about our payment methods? Our support team can provide guidance on using any of our accepted payment options, including Visa, MasterCard, Neteller, Skrill, and many others. Whether you need help with your first deposit or want to know more about withdrawal processing times, our team has you covered.

Game Assistance

If you encounter any issues while playing games from our providers like NetEnt, Microgaming, or Pragmatic Play, our technical support team can help troubleshoot the problem quickly so you can get back to playing.

VIP Support

Members of our VIP program receive priority support with dedicated account managers who provide personalized assistance. VIP members enjoy faster response times and customized solutions to enhance their gaming experience.

Responsible Gambling Support

We're committed to promoting responsible gambling. If you need information about setting deposit limits, taking a time-out, or self-exclusion options, our support team is trained to provide compassionate and helpful guidance.

Language Options

Our support team offers assistance in multiple languages to ensure clear communication regardless of where you're playing from. Whether you're using EUR, GBP, CAD, or AUD currency, we have representatives who can assist you in your preferred language.